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Health Services

LRMC Pharmacy Q-Anywhere
On Sept. 23, 2023, LRMC is transitioning to a new Electronic Health Record, MHS GENESIS. During this transition period expect longer than normal wait times. Here are some tips and options to benefit your pharmacy experience.
On Sept. 23, 2023, LRMC is transitioning to a new Electronic Health Record, MHS GENESIS. During this transition period expect longer than normal wait times. Here are some tips and options to benefit your pharmacy experience.

Pharmacy

Pharmacy Services

The Landstuhl Regional Medical Center is committed to providing comprehensive outpatient pharmacy services to eligible beneficiaries. To ensure a streamlined experience for all patients, we kindly request that beneficiaries familiarizes themselves with the pharmacy’s processes and procedures. When visiting the pharmacy, we encourage beneficiaries to take the appropriate ticket from the kiosk upon arrival and have the patient’s identification card readily available. By adhering to these steps, we can minimize delays and ensure that operations continue to run smoothly, and efficiently as possible.

Pharmacy Eligibility

The Landstuhl Regional Medical Center provides full outpatient pharmacy services to eligible beneficiaries. To fill prescriptions at any Defense Health Agency (DHA) medical facility, all beneficiaries must be validated and registered through the TRICARE office. For patients who do not have TRICARE medical coverage, it is mandatory to provide Other Health Insurance (OHI) information before picking up medications. Prescriptions are billed to either the civilian insurance on file or directly to the patient. It is the sole responsibility of the patient to understand their prescription coverage and associated copays.

Formulary

The Landstuhl Regional Medical Center Pharmacy dispenses medications in accordance with TRICARE, DHA, and Department of Defense Pharmacy and Therapeutics Committee formulary policies, requirements and limitations. This includes any prior authorization or medical necessity requirements and quantity limits. Many Uniform Formulary medications are readily available for dispensing. If a medication is not stocked, patients should expect at least a 7-14 day wait before the medication is available.  
 
Prior authorizations are required for certain medications. It is recommended that patients utilize the TRICARE Formulary Search Tool for formulary status, prior authorization/medical necessity requirements and quantity limits. When applicable, it is the responsibility of the prescribing provider to complete and submit prior authorization or medical necessity forms to Express Scripts. Once approved, the pharmacy will dispense the medication.

New Prescription Activation

Patients must activate their new prescription(s) using one of the following methods. Using the MHS Genesis Patient Portal, Q-Anywhere, Drop-Box, or Pharmacy Call Center will greatly reduce the amount of time spent in the pharmacy waiting area.

•Q-Anywhere
•MHS Genesis Patient Portal – (Send a message to the Pharmacy)
•Drop Box
•Pharmacy Call Center
•Pharmacy Window Activation

Prescription Refills

Patients must request refills using one of the following methods. Patients may choose to pick-up refills from the Landstuhl Pharmacy during normal operating hours Or use the ScriptCenter for 24 hours a day, 7 days access to their refills. The ScriptCenter is located in the pharmacy waiting area. Refills will be available for pick-up after 2 business days, and will be held for 10 days.

•MHS Genesis Patient Portal – (Send a message to the Pharmacy)
•Audio Care
•ScriptCenter
•Drop Box

Host Nation Prescriptions

Landstuhl Pharmacy may fill prescription(s) from host nation prescribers if the following conditions are met:

•Prescriber’s information is in MHS Genesis; if not, then Defense Health Network Europe Credentials must validate the prescriber before the pharmacy may fill the prescription.

•Prescription(s) must contain the following information (written in English): patient’s full name and date of birth, medication name and strength, dosage form, directions for use to include dose, route, frequency of administration, duration (when applicable), quantity to be dispense, number of refills (if appropriate), date of prescribing, printed or stamped prescriber's information (complete name, address, and phone number), and prescriber’s signature.

•In addition, the indication for use is required for controlled substance prescriptions.

•Additionally, all TRICARE, Defense Agency, and Department of Defense Pharmacy and Therapeutics Committee formulary policies, requirements and limitations must be met. This includes any prior authorization or medical necessity requirements and quantity limits. When applicable, it is the responsibility of the prescriber to complete and submit prior authorization or medical necessity forms to Express Scripts. Once approved, the pharmacy will dispense the medication.

•Printable form to share with your prescriber

Over-The-Counter (OTC) Self-Care Program

The Outpatient Pharmacy offers a limited selection of Over-The-Counter (OTC) medications without a prescription for ages 2 years and older. All TRICARE beneficiaries and Space Available patients are eligible for our Self-Care Program. Most OTC medications available are to assist with treating coughs, colds, pain/fevers, and some topical conditions.

Frequently Asked Questions


Landstuhl Formulary

Requesting new prescription filling through TRICARE Online 

How to fill host nation prescriptions 

How to use Landstuhl Scipt Center Pharmacy





 

Contact Us

Contact Us

Location:

Building #3767, Ward 9B

Outpatient Pharmacy:

DSN: 314-590-5223

CIV: +49 6371-9464-5223

Prescription Refill Line:

(Please have RX# readily available)

DSN: 314-486-5601

CIV: +49 6371-86-5601

Toll Free: 00-1-800-7446-2500

MHS Genesis Message Pool:

USA Landstuhl Pharmacy Activation

Hours of Operation:

Monday – Friday: 8:30 a.m. – 5:30 p.m.

Saturday: 9:00 a.m. – 1:00 p.m.

Closures:

Sundays and Federal Holidays




 
Need to Update Your Information in DEERS? Click Here