Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

Patient Advocate

Patient Advocates advise and help you with medical and dental benefit concerns within this facility. 

TRICARE Service Center / Referral Management Office

TRICARE Service Center & Referral Management assist with TRICARE-related inquiries and referrals from MTFs throughout Europe, In-Network providers as well as Out-of-Network providers. 

Uniform Business Office (UBO)

The UBO provides Military Treatment Facility (MTF) medical billing services for the Europe Region.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


Contact Us

Patient Advocate

Commercial: 06371-9464-8326


Monday - Friday
8 a.m. - 4 p.m.


Bldg. 3766, Room 15C-110

TRICARE Service Center/Referral Management

Commercial: 06371-9464-4830
DSN: 590-4830


Monday - Thursday
7:30 a.m. - 4 p.m.
7:30 a.m. - 2 p.m.


Bldg. 3744

Uniform Business Office

Commercial: 06371-9464-7400
DSN: 590-7400


Monday - Thursday
9 a.m. - 3 p.m.
Closed on holidays and every Friday for training

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