Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Patient Advocate

The Patient Advocacy Office serves as a liaison between patients or their families and the hospital staff. As your representatives, we can help you find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions.

Most problems and concerns are best resolved in the department, ward, clinic or area providing care for you or your family. Therefore, we suggest that you first talk with the Head Nurse and Noncommissioned Officer in Charge (NCOIC) or Officer in Charge (OIC). If you still have concerns, please visit the Patient Advocacy Office. We will work on your behalf to address your concerns and find the best solution.

You can contact the LRMC Patient Advocate by email at
dha.landstuhl.Landstuhl-RMC.mbx.list-patient-advocate@health.mil

Click here for Patient Rights and Responsibilities

Contact Us

Location:

Bldg. 3766, Room 15C-110

DSN Phone:

590-8326

CIV Phone:

06371-9464-8326

Hours:

Mondays through Fridays:
8:00 a.m. - 4:00 p.m.
Don't forget to keep your family's information up to date in DEERS!