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MHS GENESIS Town Hall - May 24, 2023

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No video will be available until scheduled livestream start time. 

Questions regarding the transition?

Reach out to our MHS Genesis Transition Team

For our Patients:

MHS GENESIS is Coming Soon!

In September 2023 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, will replace TRICARE Online at Landstuhl Regional Medical Center and Army Health Clinics.

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

• View health information
• Schedule appointments
• Communicate securely with providers
• Request prescription refills

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging.

• Update all your contact information on DEERS before logging into MHS Genesis, if not it can cause a delay or issue with claims or referrals.

• If you have a current TRICARE Online account, it will migrate to MHS GENESIS on September 21, 2023. No action is necessary from you.
• If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
• If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website, call 1-800-538-9552 or watch the video below detailing how to obtain a DS Logon:

• Further DS Logon support documentation, FAQs and detailed instructions on creating accounts by User Type, can be found here: https://myaccess.dmdc.osd.mil/identitymanagement/api/data/faqs

What happens next?

Appointment availability from September 2023 through November 2023 may be affected, and appointment times may increase as our staff adjust to the new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with high-quality, compassionate and safe patient care.