Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Emergency Care

The Emergency Room at Landstuhl Regional Medical Center offers emergency care 24 hours a day, seven days a week, 365 days a year. We provide high quality medical care for all ages for emergent, urgent and acute conditions in a safe, clean and professional environment. We do not have the ability to care for cardiovascular emergencies, severe trauma and burns; if you present to the emergency department with these conditions you will be transferred to a local German facility which has those capabilities.

Services for Behavioral Health and Sexual Assault are also available at the LRMC Emergency Department.

***If you have a medical emergency, please dial 112 or go to the nearest emergency room.***

If you are a TRICARE Prime patient and go to a German clinic or hospital without a referral, you must call the International SOS emergency line at 0800-181-8505 (toll-free from Germany) or their international line at 0044-20-8762-8133 (someone will call you back).

Non-Emergency After Hours Care
Not all after hours medical concerns are emergencies but you can still address them, no matter the time of day.

Nurse Advice Line: For 24-hour medical advice, call 0800-825-1600. Some mobile phones can't call a toll-free number. Mobile phone users may also call the LRMC Appointment Line at DSN 314-590-LRMC (5762) or Civilian (within Germany) 06371-9464-LRMC (5762) and choose the option for the Nurse Advice Line.

Contact Us

Location:

Bldg. 3711

DSN Phone:

314-590-6321 or 6322

CIV Phone:

06371-9464-6321 or 6322

Hours:

24/7
Don't forget to keep your family's information up to date in DEERS!