Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Audiology Clinic & Hearing Conservation Clinic

The Audiology and Hearing Conservation Clinics are separate clinics that are conveniently co-located in Building 3766, Wing 15A.

Audiology

The Audiology Clinic provides inpatient and outpatient hearing health care that includes diagnostic evaluation and nonmedical remediation of hearing disorders. Appointments require a referral. Appointments can be made by calling DSN 590-5820 or CIV 06371-9464-5820 after a referral is placed.

Hearing Conservation
The Hearing Conservation Clinic provides annual hearing tests to maintain combat readiness and prevent occupationally related noise-induced hearing loss. We provide hearing tests for active-duty service members, new recruits and civilian employees on Tuesdays and Thursdays.

Hours:

Tuesdays and Thursdays
0800-1100 and 1300-1430

There are limited walk-in slots available per testing group and patients will be seen on a first-come, first-served basis. To guarantee you will be seen, please make an appointment. Appointments for hearing tests can be made on the Genesis Portal https://patientportal.mhsgenesis.health.mil/ or by calling 06371-9464-5762 or DSN 314-590-5762

Ear protection fitting for active-duty service members can be seen on a walk-in basis if Audiologist or certified technician is available.
 

Contact Us

Location:

Bldg. 3766, Wing 15A

DSN Phone:

590-5820

CIV Phone:

06371-9464-5820

Hours:

Monday through Friday (By Appointment Only)
7:30 a.m. to 4:30 p.m.
Closed Weekends and Federal Holidays

 

Don't forget to keep your family's information up to date in DEERS!