Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Family Medicine

Information for Patients

The mission of the Family Health Clinic is to provide world-class health care to our enrolled beneficiaries using the Patient Centered Medical Home model.

What is PCMH?

PCMH is a team-based model, led by a physician, which provides continuous, accessible, family-centered, comprehensive, compassionate and culturally sensitive healthcare in order to achieve the best outcomes. The model is based on the concept that the best healthcare has a strong primary care foundation with quality and resource efficiency incentives.

The PCMH is a departure from previous traditional healthcare models because it focuses on the "whole person" concept, preventive care and early intervention and management of health problems rather than on high-volume, episodic, over-specialized and inefficient care.

A PCMH practice is responsible for all of a patient's healthcare needs and for coordinating/integrating specialty healthcare and other professional services.

To make an appointment, please call Central Appointments:

  • Monday - Friday, 7 a.m. to 4 p.m.
  • DSN: 590-5762/Commercial 06371-9464-5762
  • Or, use the MHS GENESIS Patient Portal to request or schedule an appointment

Military Readiness:

Eligibility: FHC Clinic Empaneled Patients
Patients may be seen for:
  •  PHA / PDHA / PDHRA / SHPE
  •  Military Physicals: Schools, Chapter, Retirement / ETS, Commissioning (Army), ETC.
  •  Profiles / Profile Updates
  •  IMR Updates for MEDPROS
  •  5118 Levy Packets
  •  Non-Empaneled need Referral for Readiness Activities

Nurse Run Clinic:

Eligibility: FHC Clinic Empaneled Patients
When: 8 - 11 a.m. and 1 - 3 p.m.
Patients may be seen for:
  • Cold Symptoms
  • Pregnancy Confirmation
  • Sore Throat
  • Wart Treatment (With Provider Order)
  • STI
  • Vaginitis
  • Shot / Medication Administration (Depo, B12, Testosterone, ETC..)
  • Blood Pressure checks (With Provider Orders.

LRMC Hospital After Hours:

Family members may obtain a list of Behavioral Health providers by calling Military OneSource at 00-800-342-96477 or on the Military OneSource website.

Military Health System Nurse Advice Line

  • Call: 00-800-4759-2330

The MHS Nurse Advice Line provides:

  • Registered nurses who can answer questions, provide self-care advice and help you decide if you need to seek immediate care
  • An audio health library with easy-to-understand information on hundreds of topics
  • Help with managing chronic conditions such as diabetes or asthma
  • In some locations, the nurse may be able to directly schedule appointments at your military treatment facility if needed

Contact Us

Phone

DSN 590-5762
Commercial 06371-9464-5762

Hours

Monday - Friday
7:30 a.m. to 4:30 p.m.
Closed after 1 p.m. the third Thursday of each month

Location

Wards 1A/B
 
Don't forget to keep your family's information up to date in DEERS!