Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Deployed Patient Transfer Center

(Deployed Warrior Medical Management Center)

For information about a DEPLOYED service member receiving care at Landstuhl Regional Medical Center:

The military chain of command should initially contact the unit's Medical Officer (MEDO) first as they will typically work directly with the Patient Liaison Noncommissioned Officer (LNO) at LRMC. If additional assistance is needed, please contact the Deployed Warrior Medical Management Center (DWMMC).

Contact Information

Deployed Warrior Medical Management Center (DWMMC)
  • DSN: 314-590-5890
  • Commercial outside Germany: 011-49-6371-9464-5890
  • Commercial inside Germany: 06371-9464-5890

For evacuated wounded, ill and injured Service Members at LRMC and medically TDY outpatients:

Please visit our Medical Transient Detachment site for information on amenities, billeting and more: Medical Transient Detachment
 

For information about all other patients receiving care at Landstuhl Regional Medical Center:

(Includes civilians, retirees, contractors, family members, coalition forces and non-deployed military.) Contact Patient Administration Division's Admissions & Dispositions section, which is open 24 hours a day, seven days a week. Admissions & Dispositions will help connect you to the appropriate point of contact.

Contact Information

Admissions & Dispositions

Patient Status Updates

Patient safety and privacy are top priorities so we strictly follow HIPAA and Privacy Act laws regarding the release of patient information. Following a request for patient status that includes the patient's full name, we can confirm if the patient is here, provide a one-word patient status and their location within the hospital. Patients also have the right to ask that their information not be shared. We use the following standard language acceptable under HIPAA laws and American Hospital Association guidelines to describe patient conditions:
  • Undetermined - Patient is awaiting physician and/or assessment.
  • Good - Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair - Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
  • Serious - Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical - Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
  • Treated and Released – This could mean the patient was sent home or to another facility.
  • Confirming patient deaths – We will report or confirm a patient's death only after signed consent from next of kin.
Don't forget to keep your family's information up to date in DEERS!