Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Click here for the latest Information on COVID-19 Vaccine availability

 

Landstuhl Regional Medical Center Emergency Department WILL NOT TEST for COVID-19 unless ordered by a medical provider.

Commanders / Supervisors should refrain from sending symptomatic Service Members / employees for testing to the Emergency Department. If a home test cannot be conducted, call the LRMC appointment line to make an appointment with the appropriate primary care clinic. Civilian employees should visit their host nation primary care manager as authorized through their healthcare plan. 

Testing

- Home tests are acceptable confirmation of COVID-19 positive result, there is no need to have a test completed in clinic. Follow Public Health guidance for isolation.
- There is no walk-in service for COVID-19 testing at LRMC. All requests for testing should be for symptomatic patients only and should be initiated by the Primary Care team (call the appointment line). 
- Starting at the end of September U.S. households will be eligible to order 4 free COVID-19 tests at COVIDTests.gov (https://aspr.hhs.gov/COVID-19/Test/Pages/default.aspx). The COVID-19 tests will detect current COVID-19 variants and can be used through the end of the year.  

Return to Work

- Non-Healthcare workers do not need a clearance to return to work.

Emergency Visits 

Reasons to present to the ER may be:
- Chest pain, chest pressure, cardiac signs and symptoms with shortness of breath, nausea/vomiting
- Faintness, loss or change in consciousness
- Asthmatic patient not responding to albuterol
- Shortness of breath, difficulty breathing, gasping for breath
- Hives, allergic response, associated wheezing

 

COVID-19 Protocols

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